Odoo Helpdesk - the ticketing platform that supports your team, so they can support your customers. Say goodbye to complicated and embrace a new era of seamless, efficient, and customer-centric support with Odoo.
Organize your tickets the way you want with the amazing kanban view. Get an instant overview of your team's workload and check the status of a ticket based on your custom tailored SLA rules.
Utilize canned responses in live chat for instant and efficient customer interactions
MANAGEMENT PROCESS WITH ODOO HELPDESK
Easily sell, renew, and upsell support contracts to provide continuous helpdesk services to your customers.
Upsell automatically with time-limited contracts, prompting customers to renew or upgrade their support plans for enhanced service levels.
Track time spent on each contract using the integrated timesheet app, ensuring accurate billing and resource allocation.
Create alerts for your sales or helpdesk team based on customer status changes, enabling proactive customer management and support
HELPDESK'S POWERFUL FEATURES
Define SLA rules to ensure timely responses and actions on tickets.
Create dynamic email templates for quick and consistent responses to common queries
Automate email notifications and actions throughout the ticket resolution process.
Easily escalate tickets to managers or experts when needed.
Get latest updates
